The firmware didn't allow the DEK to be overwritten unless the write command came from the appropriate function, preventing this issue from occurring. For instructions, please refer to Answer ID 12452: Check Drive for Errors or Failure on Windows and macOS. Test the drive for disk sector and I/O errors. Click the Startup tab and ensure 'WD Drive Utilities Helper' process Status is set to Enabled. This could occur if the USB cable was loose or wiggled, or if the cable wasn't fully inserted into the USB slot on the computer or drive.Ī firmware update was released as a workaround for this issue. Press Control+Alt+Delete on a Windows computer to access the Task Manager. When this happened, the drive would overwrite the DEK LBA on its own, resulting in a password change. If the voltage across the chip dropped below a certain level, the chip would enter an uncontrollable state, during which the DEK LBA (password field) could be overwritten. This was a known issue with some older My Passport Essential drives with the Initio 1607E chip. The password on a My Passport Essential has reset with no user input directing it to do so. Probably cannot recover data but the article does not mention if you can after the firmware update to fix this issue.
Appears to be a know issue on older passport essentials with the Initio 1607E chip.
0 kommentar(er)
